Why is it that even when you come across a vendor who really seems to be one of those who stand out from the crowd as having good software and good support, when you start digging a little deeper, the owner turn out to be one of the biggest cnuts you've ever had the displeasure of dealing with and makes you sincerely disappointed that you've actually recommended/sold their software to a good client.
Regards,
The Outspoken Wookie
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