I was told that my car would be ready at 3pm today, so I dropped the rental back, caught a cab to Brisbane Collision Centre at Rocklea (cab voucher was supplied thanks to AAMI) and waited for 30 minutes after the 15:10 arrival time for my car to be ready. Then when I got into my car, I couldn't get my left foot into the foot rest, so got them to actually re-seat the lining properly. All good - I can handle that...
So then I drove away and noticed the seat getting warm - quite warm. The seat heater was off, but the seat was still heating up to full power - not good. Not for 4+ hours of driving this weekend, maybe 5+. So I took it back and they didn't think it was much of an issue.
Right.
So, if they missed an obvious electrical fault like this - one where a light was on even though it was turned off, and the seat was heating up to full, what else did they miss? I wasn't happy to drive the car away, not knowing for certain it was properly handled before it was returned to me.
A phone call to AAMI resulted in a cab voucher back to Hertz and another rental car until mine's looked at properly. The guys at Brisbane Collision Centre still insist that that was the only fault - but as I said, if it was that obvious and they missed it, I'm simply not comfortable that the car is safe to drive. They didn't look impressed - but I *was* polite yet firm. We all know that's impressive for me! :)
We'll see on Monday what happens - not that I'll be back in Brisbane before COB Monday to return the car, but that's not my problem - the seat heater switch will need to be ordered and fitted, which won't be finished Monday - and I'll want to ensure the car's been thoroughly inspected again before I take it away next time.
AAMI has been great. Brisbane Collision Centre, well, I'm yet to make my mind up completely, but right now I'm pretty unimpressed with their thoroughness.
Regards,
The Outspoken Wookie
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