Saturday, January 10, 2009

HP Pre-Sales Support Needs Work

Ever been to the HP site researching products and seen their "Need help? Chat live with HP" offer? Ever clicked on that and found that there was no-one there to chat live with? Well, if you do, they say "Sorry we missed you. We are sorry, an HP Internet Representative is not available at this time. Please leave a message below and we will get back to you within one business day."

So you fill the form out in good faith that HP will follow you up.

2 seconds later you receive an email which would *normally* be an auto-responder informing you that they have received your request and will respond as soon as they can. Normally. This email says:

Unable to deliver message.
Error message: 550 5.1.1 <>: Recipient address rejected: User unknown in virtual alias table

Now, that's impressive use of technology! :(

And this follows the removal of the one extremely useful pre-sales configuration tool that HP Australia used to make available to us and replaced it with a tool that will happily configure a system with totally incompatible parts, some of which are not even available in Australia - the result of a system build went from 5 minutes with ConfigureAIDER previously to a dozen emails with pre-sales server support over a 2 week period for a recent HP Server we quoted on, and even then the pre-sales support at the supplier didn't ever respond with what we'd actually asked for.


The Outspoken Wookie

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